YOUR ORDER
 Placing an Order
All orders can be placed online once you have registered. Please note you will need an email address to register and order on vitaminsandmineralsuk.co.uk.
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Can I change my order?
If your order has not been processed then it may be possible to cancel or amend the order as requested. However if the order has been processed and despatched, then you may wish to return the items for a refund. A £5 charge will be deducted from the total amount refunded.
Please note that we can only;
- Change delivery details
- Cancel items from your order
- Cancel your entire order
We are unable to add items to your order and you will need to create a new order for any additional items required.
To change or cancel your order please email Customer Services at customerservices@vitaminsandmineralsuk.co.uk with your order number and include details of the amendment(s) required. Customer Services will then reply to your e-mail to either confirm that the amendment has been processed, or to advise if it has not been possible to amend the order.
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Can you confirm you've received my return?
Unfortunately we cannot confirm when we have received your return. We do recommend that you send your return by a secure postage method, such as recorded delivery. This way you will be able to trace your delivery through Royal Mail.
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You haven't replied to my query?
It is our policy to endeavour to respond to all customer enquiries within one working day. Sometimes our responses are rejected by your email provider or the email we have sent you could be delayed by general internet traffic.
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PAYMENT
What Cards do you accept?
We accept the following major Credit Cards:
Visa, Mastercard, Delta, Electron, Switch, Solo and American Express.
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What current do you usse?
We accept the following currencies:
UK Pound Sterling (GBP)
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Can I pay by any other method?
You can pay by Paypal along with the Credit Cards listed above on this website. Please note we do not accept the following payment methods:
- Payment on Delivery
- Email
- Instalments
- Cheque
- Bank Transfer
- Postal Order
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Is it safe to order online?
We use WorldPay as the secure transaction provider in the vitaminsandmineralsuk.co.uk website due to their excellent security, flexibility and reliable service.
All orders are processed and authorised in real time by WorldPay, providing you with instant confirmation on your order and transaction amount via email.
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When will I be Charged?
When you reach the final billing page and press "Proceed" we will immediately contact your bank/card issuer for aurthorisation to take payment from your account.
If the payment is authorised, you will receive an email within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.
If the payment is not authorised by your bank or card issuer, you will receive an email advising you of the reason why.
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DELIVERY CHARGES AND DESTINATIONS
Which courier company do you use?
We use Royal Mail.
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Do you deliver to PO Box addresses?
We are unable to deliver to PO Box addresses.
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Can you leave the delivery at an agreed hiding place?
All orders require a signature, so we are unable to leave your order in a safe place.
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Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the goods.
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TECHNICAL PROBLEMS
My email address/ password is not recognised.
- Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.
- Maybe you have forgotten your password? If so you can log in with your email address and then request a new password.
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I am having trouble during registeration.
If the pop-up window appears to freeze it is likely that your internet Browser is not fully up to date and we suggest running Microsoft's Windows Update to install the latest updates.
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I'm having trouble with my basket
The most common resolution for this problem is to delete the cookies on your PC and try again. To do this please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete cookies' then click 'OK'. You should then not experience any further basket problems.
Please note that the privacy setting on Internet Explorer should be set to 'medium'
How do I do this?
- In Internet Explorer, click Internet Options on the Tools menu, and then click the Security tab.
- Click the Web content xzone you want, and then click Custom Level.
- Set custom settings to medium and click, ok to exit.
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I'm having trouble at checkout
Please ensure that you have registered before trying to purchase online. If you are having trouble, please email customerservices@vitaminsandmineralsuk.co.uk.
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ABOUT A PRODUCT
I need more information about a product.
We include as much informaiton as possible about a product on the product page itself. If you need more detailed information, please contact customerservices@vitaminsandmineralsuk.co.uk.
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